Wait for the utility to complete the creation process.ġ3. You will be prompted by your Operating System with a Format confirmation dialog. Review your settings and click Start to create the recovery disk.ġ1. When creating the Win RE USB, the architecture (x86 / 圆4) of the host system running the utility must match the architecture of the target system of the recovery.ĥ.As the Destination disk for the recovery, select your empty USB drive inserted in Step 1.Ħ.For What type of computer are you recovering, select ESET PROTECT Managed.ħ.In the next step click Browse, and locate your efderecovery.dat file generated earlier.Ĩ.Optional: Only select additional support files if you have been instructed to by ESET technical support.ġ0. After this step is finished, click Close. Download the Recovery Data File:ġ.On the screen, create a one-time recovery Password (this password is valid only for this one specific encryption recovery).Ģ.Click Create Recovery Data to proceed to the next step.ģ.In the next window, click efderecovery.dat and Download&Save the file. Workstation ID is displayed at the bottom on the EFDE pre-boot login screen.įrom this point, the recovery process is the same for both options. If the administrator can not identify the affected workstation in the management console:ġ.In the top bar of the management console, click -> Help -> Encryption recovery.ģ.The user must provide the Workstation ID to the administrator. The administrator can perform this task in two ways: If the administrator can identify the affected workstation in the management console:ġ.Click Computer Details of the workstation in the management console.Ģ.In the Overview -> Encryption tile select Manage -> Restore Access -> Recovery data. Due to security reasons, recovery data is available only to users with access to the All static group (access to all devices), for example, only to global administrators.All users with Read access to the All static group (access to all devices) also have access to recovery data of removed devices.
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